Services A-Z

Are you looking for a doctor, an ATM or you forgot your umbrella? Here you will find an overview of the various service providers on and around the exhibition ground.

A-F

You can book via Frankfurt Tourism & Congress Board
Tel.: +49 69 21 23 08 08
Fax: +49 69 21 24 05 12
info@infofrankfurt.de
Online hotel reservation: www.frankfurt-tourismus.de

See also Information points to contact any airline or call: Tel. +49 [0] 69 75 75 0
Information about the airport over the service hotline: Tel. +49 [0] 1806 3 72 46 36 or www.frankfurt-airport.de

 

Reisebank, hall 4.1 foyer, Tel. +49 69 74 22 77 68
Open only during the exhibition, 10.00 - 18.00 h. Outside the Exhibition Center you will find offices at the Frankfurt Central Station opposite platform 1 and at the airport, terminal 1, arrival hall B.

Adresses of camping sponts can be found a www.frankfurt.de

ACE – Tel.: +49 [0] 711 5 30 34 35 36
ADAC – Tel.: +49 [0] 180 2 22 22 22
AvD – Tel.: +49 [0] 800 9 90 99 09

Car rental stations are located at Frankfurt Central Station (Frankfurt/Main Hbf), travel service center (DB Reisezentrum):
Avis – Tel.: +49 [0] 69 27 99 70 10
Europcar – Tel.: +49 [0] 69 242 98 10
Hertz – Tel.: +49 [0] 69 23 04 84
Sixt –Tel.: +49 [0] 1806 66 66 66

Commerzbank: Entrance City, level 0
Postbank: Torhaus, level 3
Reisebank: Entrance Galleria, Hall 9.T
Reisebank: in Hall 4.1 lobby
Reisebank: Entrance Torhaus (S-Bahn Terminal)
Reisebank: Portalhaus (Hall 11.0)

Visitors can use the charging stations  in the Rebstock multi-storey car park. Because the number of charging stations is limited, we recommend an early registration. Pleae send an e-mail to emobil@messefrankfurt.com.

Oecumenical assembly, Tel.: +49 69 75 24 76, Torhaus, level 4
For all other events visit www.iaa.de

 – Entrance City/ Halle 1.0
 – Galleria/Halle 9.T
 – Torhaus/S-Bahnterminal
 – Congress Center
 – Portalhaus

Per article: € 2.50

Service-Center, Torhaus, Ebene 3, Tel. +49 [0] 69 75 75 – 1309

The Business Center also offers a free mobile phone charging service. Visitors can charge their mobile phones (all types) in a locker box and pick them up at a later point again. You can also find a multimedia shop in the Business Center.

Emergency service of the University Clinic (Uniklinik)
Theodor-Stern-Kai 7
60590 Frankfurt am Main
Open around the clock
Tel: +49 [0] 69 63010

A&V Dental emergency service hotline:
Tel. +49 [0] 69 59 79 53 60

 

You can get informationen about the IAA 2019 or Messe Frankfurt at Messe Frankfurt's informationscenter at Tel. +49 [0] 69 75 75 – 0

Directory assitance of Telekom:
Tel. 118 33 (national) or Tel. +49 [0] 118 34 (international)

Online telephone directory of Telekom: www.dastelefonbuch.de

During the IAA a doctor is present in the first aid stations:

Hall 4.0: Tel. +49 [0] 69 75 75 65 00
Hall 8.0: Tel.: +49 [0] 69 75 75 – 6502

After the IAA, please call the ambulance instead: Tel. 112.
Emergency line 24 hours: Tel.: +49 [0] 69 192 92

For private patients 24 hour hotline: Tel.: +49 [0] 1805 304505

There are no drugstores at the IAA. However, there are drugstores outside the exhibition grounds:

DM inside „Skyline Plaza“                                              
Europa-Allee 6                                                                 
60327 Frankfurt am Main                                              
Tel.: +49 [0] 69 74 09 38 24                                         
Opening hours: Mo to Wed, 08.00 – 20.00 h; Do to Sa, 08.00 – 21.00 h

Rossmann Express
At the Central Station, B-Level
60329 Frankfurt am Main
Tel.: +49 [0] 69 24 247 094
Opening hours: Mo to Sa, 06.00 – 22.00 h; So, 08.00 – 22.00 h

Röver, Frankfurt Central Station (Hbf),
Basement level south wing
Tel. +49 69 23 45 27
info@roevergmbh.de
Web: www.roever-textilpflege.de

The Messe Frankfurt Operation and Security Center (OSC) is open around the clock throughout the year. For all emergencies call: Tel. +49 69 75 75 33 33

Emergency call: Tel. 112
Police call: Tel. 110
In cases of emergencies or disturbances, such as:
 – Personal injury
 – Fire
 – Accidents
 – Burglary and theft
 – Assault/Robbery
 – Threats
 – Suspicious objects

A doctor is on duty during the exhibition in the first aid stations:
Hall 4.0: Tel. +49 [0] 69 75 75 – 6500
Hall 8.0: Tel. + 49 [0] 69 75 75 – 6502
Festhalle: Tel. + 49 [0] 69 75 75 – 6501

24-hour medical emergency service, call: Tel. + 49 [0] 69 192 92
24-hour private patient emergency service, call: +49 [0] 1805 30 45 05

 

AS Green Event
Hall 5.0/East, Entrance B
Tel.: +49 [0] 69 74 22 19 35

G-Z

For the travel service of the Deutsche Bahn call: Tel.: +49 [0] 1806 99 66 33 or via www.bahn.de
General travel schedule information free of charge at Tel. +49 [0] 800 150 70 90
24 hours info call: Tel. +49 [0] 1806 99 66 33 or Tel. +49 [0] 69 75 75 14 40

Within reach of the IAA, all highway exits (e.g. A5, Frankfurt West/Messe) and streets leading towards the IAA visitor parking lots are signposted by the IAA guidance system. This traffic guidance signage by the police responds dynamically to road capacities. Therefore following personal/individual GPS devices to reach the trade fair grounds is not advisable within the metropolitan area. It is instead recommended to follow the IAA signage and the IAA service personnel along the way. The IAA visitor parking lots are located outside Frankfurt´s Environmental Emission Zone and can be used without an official emission zone permit
(exception: lot “Gleisdreieck”).

Information points can be found at all crucial points. Here you can get hall plans, stand and product information as well as information regarding found or lost items. Visit our Information Center for general information about the IAA 2019 or Messe Frankfurt or call: Tel. +49 [0] 69 75 75 0.

You can access Internet by using Wireless Local Area Network: at numerous places on the IAA event grounds Wi-Fi is available free of charge, e.g. in the NMW hall 5.0, on the Via Mobile, in hall-foyers and large areas of the open air section. For assistance, please call our WLAN hotline: Tel. +49 [0] 69 75 75 711 77. Sockets to plug in your portable computer are provided at the Service Center, Torhaus level 3. There you can get internet access by using a WLAN voucher (liable to costs).

 

During the IAA: Torhaus, level 0
Tel.: +49 [0] 69 75 75 – 1448
Fax: +49 [0] 69 75 75 – 1458

After the IAA:
Tel.: +49 [0] 69 75 75 – 6731, – 6911

Messe Frankfurt GmbH
Ludwig-Erhard-Anlage 1
60327 Frankfurt am Main
Tel. +49 [0] 69 75 75 0
www.messefrankfurt.com

The multimedia-shop offers copying services, rental of mobile phones, printers, copiers, PCs and netbooks and can be found in the Service-Center Torhaus, level 3.
Tel.: +49 [0] 69 75 75 13 2

The Muslim prayer room is open for all in Hall 10, Level 4, from Sep. 10 to 22, 2019.

Office supplies are available at the Supermarket at the Service-Center, Torhaus, level 3, at the Supermarket in Hall 9.0 as well as at the Mini Market in Hall 4.1.

 

Rebstock is the name of the area where the parking garage to the fair is located. The Rebstock multi-storey car park offers 5.400 parking spaces, with an additional 9.600 parking spaces located elsewhere in the Rebstock car park facility. The daily parking charge is 14.00 €, on the Rebstock ground parking charge is 13.00 €. A free shuttle service to the Exhibition Center is provided. Charging stations for electric vehicles are available in the Rebstock multi-storey car park.

There are no pharmacies at the Exhibition Center. Outside the Exhibition Center:

Brocks’sche Apotheke
At the Skyline Plaza
Europa-Allee 6
60327 Frankfurt am Main
Tel.: +49 [0] 69 25 75 822 330
Opening times: Mo to Fr, 09.00-21.00 h,
Sa, 10.00-21.00 h

Apotheke im Hauptbahnhof
(Frankfurt Central Station, basement level, north wing),
Tel.: +49 [0] 69 233047
Opening times: Mo to Fr, 06.30-21.00 h
Sa, 08.00-21.00 h
Su, 09.00-20.00 h

Kuhwald Apotheke
Müllerstraße 30
Tel.: +49 [0] 69 77 17 35
Opening times: Mo, Tue, Thur, Fr, 08.30-13.00 h, 15.00-18.30 h
Wed, 8.30-13.00 h
Sa, 08.30-13.00 h

Paracelsus Apotheke
Schlossstraße 81
Tel.: +49 [0] 69 77 53 81
Opening times: Mo to Fr, 08.30-14.00 h/15.00-18.30 h
Sa, 08.30-13.00 h

Postal service in the Torhaus: DHL Trade Fairs & Events GmbH, Service Center Torhaus, Level 3
Tel.: +49 [0] 69 75 75 54 62
Fax: +49 [0] 69 75 75 54 87
Outside the Exhibition Center:
Ludwig-Erhard-Anlage 2-8 or at the main railway station. Central Tel.: +49 180 2 33 33. There is no foreign exchange at the post office.

The exhibition grounds are served by the following services of the regional public transport provider RMV (Rhein-Main-Verkehrsbund); Hotline: Tel. +49 [0] 69 24 24 80 24 or www.rmv.de

Suburban train service (S – Bahn)             
Messe station, Torhaus entrance                            
Lines S3, S4, S5, S6                                            

Subway (U – Bahn)
FestHall/Messe station
City entrance, Line U4

Tram
FestHall/Messe station
City entrance, Line 16 & 17

The following restaurants offer various kinds of food:
 – Sky 4.0
 – Piazza 4.1
 – Centro 9.0
 – Verdino 11.0
Additionally, the Ascoli Club is open during the press and trade days (September 10-13, 2019).

Zentrale booking: Tel.: +49 [0] 69 75 60 2 – 2240

 

Torhaus, Ebene 3 – Supermarket, Tel. +49 [0] 69 75 602 – 2354
Eingang City – Mini Market, Tel. +49 [0] 75 602 – 2355
Halle 4.0 – Mini Market, Tel. +49 [0] 75 602 – 2260
Halle 4.1 – Mini Market, Tel. +49 [0] 75 602 – 2356
Halle 5.0 – Mini Market, Tel. +49 [0] 75 602 – 2262
Halle 9.0 – Super Market, Tel. +49 [0] 75 602 – 2269
Halle 10.0 – Mini Market, Tel. +49 [0] 69 75 602 – 2343
Halle 11.0 –Mini Market, Tel. +49 [0] 75 602 – 2275

Taxi stops at the entrances Galleria, City, Congress Center Messe Frankfurt, Portalhaus
You can call a Taxi via the following numbers:
Tel. +49 [0] 69 23 00 01
Tel. +49 [0] 69 23 00 33

The tourist information can be found at the central station Frankfurt at the entrance area of the concourse.
Hotel and restaurant guides of Messe Frankfurt Medien and Service GmbH can be reached at:
Tel.: +49 [0] 69 75 75 – 6083
Fax: +49 [0] 69 75 75 – 6802
www.hotelguide-rheinmain.de

Wheelchairs and scooters can be hired on a daily basis for a deposit of 50.00 €. Please contact the First Aid Station of the German Red Cross (DRK) in hall 4: Tel. +49 [0] 69 75 75 65 00
or hall 8.0 (Samaritans, ASB): Tel. +49 [0] 69 75 75 65 02. For further information, please contact our Hotline: Tel. +49 [0] 69 75 75 69 99.